A clear diagnosis
Separate sewer backup, groundwater, surface water and plumbing failures before choosing a repair.
OWNER-OPERATOR
Meet Matt Ouellette
Matt owns and operates Ouellette Plumbing & Drains. He provides direct plumbing service for basement flooding, drains, sump systems and backwater valves in Toronto and Markham.
Owner-operatedToronto & MarkhamClear written scope
Owner-operatedMatt answers for the work
Licensed & insuredProfessional plumbing service
Clear estimatesScope explained before work begins
Direct contactCall Matt or request a callback
WHAT WE LOOK FOR
A local plumber who explains the problem before recommending the work.
Matt starts with the property history, visible plumbing and the symptoms you are seeing. He then explains which system is relevant, what access may be required and what the proposed work can and cannot solve.
A practical scope
Explain the work area, access, equipment, permits and limitations in plain language.
Work you can maintain
Keep valves, cleanouts, pumps and service covers accessible wherever the installation allows.
HOW WE WORK
How Matt takes a project from first call to finished work.
- 1Listen and inspect
Review what happened, where the water appeared and the accessible plumbing or equipment connected to the problem.
- 2Explain the options
Describe the likely cause, suitable work, access requirements and alternatives before major work begins.
- 3Complete and document the work
Carry out the agreed scope and provide useful invoices, photos and installation records for the work performed.
RELATED HELP
Continue with the information that matches your home.
COMMON QUESTIONS
Clear answers before the work starts.
What do you review?
We review visible floor drains, sump equipment, backwater-valve options, prior flooding, discharge routing and accessible plumbing conditions.
Will I receive a quote?
After the assessment we can prepare a clear scope and written estimate for the work we recommend.
Can you help with rebate documents?
We provide the plumbing records, invoices and installation documentation related to our work. Municipal approval remains with the municipality.
TALK DIRECTLY WITH MATT
Tell Matt what is happening in your basement.
Matt will review the request, ask the right questions and arrange the next step.
416-710-0905TALK DIRECTLY WITH MATT
Tell us what you have noticed.
Sewer backup, water after rain, a sump-pump concern or a rebate question—call or email and we will help you sort out the next step.
Published by BasementFlooding.ca / Ouellette Plumbing & Drains. Updated July 23, 2026.Final recommendations depend on the property, existing plumbing and an appropriate assessment.Our content standards →