Privacy Policy
This policy explains what information we collect, why we use it and the choices available to you.
Information we collect
We collect information you provide through a form, phone call or email, including your name, contact details, postal code, description of the problem, and any photos or documents you choose to upload.
How we use it
We use this information to respond to your request, identify the appropriate service, schedule an appointment, prepare an estimate, communicate about the work and maintain necessary customer-service records.
Uploads and retention
Files sent through the website form are stored in a protected server directory. We retain information only as long as reasonably necessary to answer the request, meet legal or operational obligations and resolve disputes.
Analytics, advertising and cookies
Microsoft Universal Event Tracking loads in advanced consent mode with advertising-cookie storage denied by default. If you accept optional measurement, Microsoft Advertising may use cookies to record visits, referral sources, ad click identifiers, phone or email link clicks, form activity and confirmed lead events. If you reject optional measurement, the site continues to work and Microsoft receives only the limited cookieless signals permitted by its consent mode. We also retain campaign parameters and Microsoft click IDs with submitted forms so advertising can be evaluated against qualified leads and completed work.
Sharing and sale
We do not sell personal information. We may share information with providers that help host the site, deliver email, measure performance or provide the requested service, subject to appropriate safeguards.
Your choices
You may request access, correction or deletion of your information, subject to applicable legal and operational requirements.
For privacy questions or requests, email info@basementflooding.ca or call 416-710-0905.
Last updated: July 22, 2026.