“The problem was explained clearly before any work started. We understood why the backwater valve was recommended and what access would be needed.”
Toronto homeowner
Backwater-valve consultation
OUELLETTE PLUMBING & DRAINS
Customer feedback and service standards
Clear explanations, respectful workmanship and direct owner-operated plumbing service for Toronto and Markham properties.
Licensed & insuredWritten estimatesToronto, Vaughan & Markham
Flood protectionBackwater valves and sump systems
WaterproofingFoundation drainage and seepage
Drain & sewerCamera inspection and repairs
Rebate supportProject records and guidance
CUSTOMER FEEDBACK
Clear explanations before the work starts.
The comments below are feedback already published on BasementFlooding.ca. Customer names are withheld for privacy, and the site does not use aggregate-rating schema for these comments.
“The crew was respectful of our finished basement, kept the work area organized and left us with clear photos and information.”
North York homeowner
Basement flood-protection work
“We had questions about the Toronto rebate and sump-pump options. The steps were explained without pressure, and the paperwork was much easier to follow.”
Toronto homeowner
Sump-pump and rebate guidance
LOCAL PLUMBERS. STRAIGHT ANSWERS.
We treat every basement like it belongs to a neighbour.
Flooding is stressful, expensive and disruptive. Our job is to explain the cause in plain language, do the plumbing work properly and leave the homeowner with useful records.
- Clear scope before the work begins
- Respectful work around finished homes
- Photos, invoices and installation details kept organized
Up to $6,650 for eligible flood-protection work.
The expanded City program may include eligible home assessment, backwater valve, sump pump and battery-backup measures.
Explore Toronto rebate help →Pre-approval matters before eligible work begins.
Markham offers specific rebates for qualified properties and protection measures, with technical review, permits and inspections.
Explore Markham rebate help →OUR PROCESS
Four clear steps. No mystery.
1ListenTell us what happened.
2AssessReview the visible system.
3CompleteDo the agreed plumbing work.
4DocumentOrganize project records.
INSPECTIONS AND INSTALLATIONS
See how Matt inspects, documents and works around the home.
This short video uses footage from actual inspection and field work, including camera inspection and excavation.
See customer feedbackGET STARTED
Tell us what you have noticed.
Past flooding, sewer backup, a wet sump pit, water after rain or questions about a rebate—send the details and we will help arrange the next step.
416-710-0905TALK TO A LOCAL PLUMBER
Tell us what you have noticed.
Sewer backup, water after rain, a sump-pump concern or a rebate question—call or email and we will help you sort out the next step.
Published by BasementFlooding.ca / Ouellette Plumbing & Drains. Updated September 2, 2026.Final recommendations depend on the property, existing plumbing and an appropriate assessment.Our content standards →